Privacy Policy

1. Introduction

Prismiq is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services, visit our website, or communicate with us.

We operate from Bangkok, Thailand, and comply with applicable Thai data protection laws and regulations. By using our services or providing us with your personal information, you consent to the practices described in this policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected].

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Submit inquiries through our contact form
• Request information about our services
• Engage our professional services
• Subscribe to our communications
• Communicate with us via email or phone

This information may include your name, email address, phone number, company name, job title, and any details you choose to share about your business needs or questions.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general location
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website or source

This information is collected through cookies and similar technologies. See our Cookie Policy for more details about how we use cookies.

3. How We Use Your Information

3.1 Service Delivery

We use your personal information to provide our consulting services, respond to your inquiries, and fulfill our contractual obligations to you. This includes communication about project details, deliverables, and related professional matters.

3.2 Communication

We may use your contact information to send you service-related updates, respond to your questions, or provide information you have requested. We will not send you promotional communications unless you have explicitly opted in to receive them.

3.3 Website Improvement

We analyze website usage data to understand how visitors interact with our site, identify technical issues, and improve user experience. This analysis uses aggregated, non-personally identifiable information.

3.4 Legal Compliance

We may use or disclose your information when required by law, to protect our legal rights, or to comply with legal processes.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may engage trusted third-party service providers to support our operations, such as website hosting, email services, or analytics tools. These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

If Prismiq undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and its impact on your data.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if necessary to protect our legal rights or the safety of individuals.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure data storage with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Confidentiality agreements with team members and vendors

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining appropriate protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or necessary for legitimate business purposes.

For client engagement data, we typically retain information for seven years after project completion for reference and legal compliance purposes. Marketing communications data is retained until you opt out or request deletion.

When we no longer need your information, we securely delete or anonymize it according to our data retention procedures.

7. Your Rights

You have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and, where applicable, receive it in a portable format.

7.2 Correction

If you believe any information we hold about you is inaccurate or incomplete, you may request that we correct or update it.

7.3 Deletion

You may request deletion of your personal information, subject to legal obligations that may require us to retain certain data.

7.4 Objection and Restriction

You have the right to object to certain processing of your data or request that we restrict processing under specific circumstances.

7.5 Withdrawal of Consent

Where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use both essential cookies required for website functionality and optional cookies for analytics purposes. You can control cookie preferences through our cookie banner or your browser settings.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing them with any personal information.

This Privacy Policy applies only to information collected by Prismiq through our website and services.

10. Children's Privacy

Our services are intended for business professionals and organizations. We do not knowingly collect personal information from individuals under 18 years of age.

If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly. If you believe we may have collected information from a minor, please contact us immediately.

11. International Data Transfers

While we primarily operate within Thailand, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We use contractual agreements and other mechanisms recognized under Thai law to ensure your data receives adequate protection regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by other means such as email notification.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe your privacy rights have been violated or you have concerns about our data practices that we have not adequately addressed, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand or other applicable data protection authority.